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Project Profiles

Providing 24x7 CRM system maintenance for a consumer market research firm

Information Resources, Inc. (IRI) is a market research firm that serves the consumer packaged goods industry. The company's service and sales teams rely on Siebel and PeopleSoft CRM systems daily to track leads from the sales pipeline through to order status.

IRI turned to Trigent to outsource the maintenance of its customer relationship management applications. Trigent worked closely with the client to analyze the company's existing implementation and maintenance processes as well as system and support staff requirements. Following a knowledge transfer phase and development of an online knowledge repository for sharing information, Trigent began providing ongoing 24 x 7 system maintenance through teams working onsite at the client location in the U.S. and in Trigent's development center in Bagalore, India.

Outsourcing maintenance services to Trigent has enabled the client to realize significant cost savings while allowing its in-house resources to focus on new product development.

Project Profiles

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Client Testimonials

"Trigent has provided us with the technical expertise we needed in Critical areas such as content management, and the delivery of multilingual content "

- Dr.Richard Bedrosian,
President, MyselfHelp.com
"One of the key things Trigent delivered was the upgrade of our PO Transmission software. It's absolutely been running like a charm ..."

Co-Founder, eBags.com
"Trigent worked with us to set up the development teams in a manner that worked best with our process. I would recommend Trigent to anyone who wants to outsource their software development...."

- Vic Kanwar
CIO, eLaw.com
"Trigent's highly competent development team managed to deliver our software projects within our aggressive timeframe and budget ..."

- Timothy Maliyil
President, Data Guard Systems
"I immediately felt comfortable that Trigent was a talented and ethical company that I could trust. Their diligence never faltered throughout ..."

- Dan Lawton
Founder, ebiz Industries

Case Study

For more details on this project, read the complete

Trigent Case Study [PDF]

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