Development of National Contact Directory with VoIP Integration

Customer

The client, a Massachusetts based startup, wanted to develop a new national directory of addresses, telephone numbers and contact information built through networking of its members. It is the first directory that is user edited. Users can register with the web site and either claim one or more existing listings or create one or more new listings that they now own in the directory.

Project Objective

To design and develop an online searchable public directory with listings that contains information of both individuals and businesses. Develop and deliver APIs for VOIP, SMS, FAX, WEATHER services and Payment integration.

Customer Challenges

The current system allowed the users only to view their contacts listing and has no integration to contact them via telephone or SMS.

Trigent's Solution

Trigent developed a fully object oriented API to provide the following facilities to their customers for better communication

• Two Party Call
• Conference Call
• Send SMS
• Send FAX
• Voice Recording
• Voice Broadcasting
• Phone number verification

Trigent utilized emerging Open source PBX Server - Asterisk to implement VOIP solutions. The solution also integrated with Authorize.net payment gateway.

Client Benefits

Trigent helped the client meet the quality & performance requirements with the new solution.

• The new system helped to add more customers in a seamless and transparent manner.
• The call and SMS features provided an user friendly communication channel to the end users.
• The client’s customers were happy as they could make phone call with conference call facility.