Trigent's Client Engagement Models

Trigent provides the following models for flexible engagements with clients. These models are designed to address diverse requirements and build close relationships with clients, from project based engagements to outsourced development and support. These models are proven to improve operational efficiencies and reduce costs through mature systems and processes built over a decade of serving customers.

Project Based Models

Time and Material

This model is best suited for projects where the scope, specifications, deliverables and implementation plans are not completely defined when beginning the engagement or are expected to evolve over the period of the engagement. This model provides clients with the desired flexibility to manage team sizes and costs as the project progresses in phases. In using this model, you can:

• Ramp up and ramp down team size in synchronization with the market, project and release schedules
• Adapt to evolving requirements
• Get detailed visibility and control over the development process

Fixed Price

This model is suited for projects where the scope, schedules requirements and deliverables are clearly defined before the initiation of the project. In using this model, you can:

• Limit scope variance, control costs and operate within a specified budget
• Get clear visibility on timelines and milestones
• Reduce your risk and have Trigent responsible for the project deliverable
• Expect on-time on budget deliveries provided there are no changes to scope

Captive Development Centers

Captive Development Centers or Offshore Development Centers (ODC) is comprised of Trigent's team of offshore consultants doing joint or outsourced work. Our team functions as an extension or replacement of your development team and offers you the benefits of:

• Increased development bandwidth for meeting market and customer needs rapidly
• Outsourced project management, establishment of best practices in development, maintenance and support activities
• Having a flexible team that builds knowledge regarding your application and products that you can leverage over a longer period of time
• Lower development and support costs

Captive Development Centers can be Hybrid or pure Offshore.

Hybrid Development Centers

Trigent operates an onsite - offshore hybrid team where a Trigent Business Consultant or Lead Architect works at your location, in close collaboration with your nominated Project Manager, over an extended period of time, and coordinates with the Trigent offshore team. The Hybrid model:

• Reduces the time needed from your team to coordinate tasks and write business specifications
• Allows you to extend your day and realize greater productivity and faster results
• Helps you manage offshore and outsourced work quickly and easily since some tasks with tighter deadlines or that require close discussions with your team can be accomplished by the Trigent onsite consultant

Offshore Development Centers

Trigent operates an ODC for you where your team is offshore and works in close collaboration with your designated Project Manager. Trigent has proven communication models, infrastructure and best practices in management of seamless offshore or outsourced development operations. The ODC model has been perfected over the last 13 years by Trigent and:

• Offers highest cost advantages and ROI to clients (about 30-45% reduction in cost on average over a 18-24 month period)
• Is the most frequently used model by Trigent's clients

Offsite Development and Support Models

SaaS

Trigent offers specialized services in the SaaS arena. Trigent can develop, configure, manage, migrate, support, host and operate your SaaS application using its development team and Partner ecosystem. In the SaaS model of delivery:

• Trigent will design, develop and migrate you to the desired functionality for your Software as a Service
• Trigent will work with a PaaS (Platform as a Service) partner or your designated provider to host your application as a SaaS
• Act as a business consultant and integrator to add new functionality from other SaaS vendors such as Web services, Web 2.0 or develop additional in-house functionality, to offer more value to your clients
• Work with you to maximize your revenue model, offer customer satisfaction establish SLAs and manage change within your organization during the transition to SaaS

Outsourced

In the outsourced model Trigent will work with you to manage your entire SaaS operation on an outsourced model. While you concentrate on strategy, marketing, sales and customer satisfaction, Trigent can help you:

• Develop and manage your SaaS software
• Manage your PaaS hosting services provider
• Manage business processes and day to day services operations in your company such as research, development, CRM, Tech Support, Billing and Accounts Receivable management