Enterprise ERP/CRM/Supply Chain Application Maintenance and Support
Trigent offers application development, maintenance and application support services for a range of applications deployed in the enterprise, including:
- Commercial software, such as an ERP or CRM system, that has been customized for an organization (Siebel, BaaN, SAP)
- Proprietary company applications developed for a range of functions such as finance and accounting, HR, manufacturing, and sales and marketing
- Corporate web sites, intranets and extranets
Our software application development, maintenance and support services encompass such activities as:
- Error tracking and debugging
- End user support
- Technical troubleshooting
- Application upgrades and enhancements
- Web content updates
- Quality assurance testing
- Documentation development and maintenance
Trigent can act as an extension of an IT support team, or provide turn-key services. We can help companies to respond to changing service with a "shadow team" in each engagement available for rapid deployment.
HelpDesk and Support for Enterprise Application
Our range of service level models for technical support is designed to suit the varying needs of clients, including:
- Flexible pricing parameters (flat rate, per-incident, per seat)
- After-hours, select-hours, or 24x7 support services
- Technical support services by phone, email and/or fax
Trigent supports applications based on a wide variety of platforms and technologies, including Web and client/server applications. For both Software application maintenance and application support services, we follow established escalation processes to ensure timely response and issue resolution. Being a leading application support provider, Trigent employs tools such as Bugzilla to track issues to resolution, ensuring effective knowledge capture and sharing of information. Our systems also give the client continual visibility into maintenance and support activities, and detailed metrics and reporting.
System Integration
Software applications often form disparate silos of information within organizations, with custom applications and packaged systems that are not compatible with each other. Trigent helps you integrate these applications and packages and use data across applications, departments using web services, middleware, custom APIs and adapters.
