Software Product Maintenance & Support

Trigent helps software providers meet the challenge of ongoing offshore software maintenance and support with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.

With teams staffed across our U.S. and Offshore Software development centers in India, Trigent can serve as an extension of a client's support team, or provide turn-key, round-the-clock support services. Our staffing model, which includes a 'shadow team' able to supplement the core team as necessary, provides clients with greatly enhanced flexibility in addressing special software maintenance and support needs.

Our software maintenance and support services encompass such activities as:

• Error tracking and debugging
• Offshore Product Maintenance
• Version upgrades
• Version enhancements
• Comprehensive user support
• Technical troubleshooting
• Performance monitoring
• Performance testing
• Quality assurance testing
• Documentation development and maintenance

Trigent's services include cost-effective maintenance and support for high-volume Web sites, including technical and user support, and ongoing content updates.

Trigent carefully outlines service level requirements, customizing our maintenance process for unique client needs. We bring to each project a strong methodology for application maintenance, based on the Rational Unified process and our own proprietary Quality Management System.