Deployment and Operations

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Support Services for Product Testing, Deployment and Rollout
Support for Ongoing Operations and Customer Support

Support Services for Product Testing, Deployment and Rollout

StartWise Value Proposition

Once your product has been released into the market, you will need continuing support and maintenance. Clients will provide valuable feedback and report bugs; marketing and sales representatives will demand new features for various customer environments, and customers will demand changes and customization to existing features. StartWise services provide the ongoing maintenance and support that anchors your product in the marketplace after launch.

Trigent clients find StartWise support and maintenance services ideal because:

• StartWise's support and maintenance consultants are generally drawn from the same team that developed the product.
• Startwise handles the majority of routine tasks, so the client can concentrate on business and customer related work.

Services and Deliverables

StartWise services include:

• Testing on various platforms and browsers
• Performance testing, load testing and release certification
• Bug fixing
• Product customization for specific customer needs
• Technical support for power users
• Enhancements to existing product lines
• Knowledge transfer to client executives and development teams

At Trigent, we gather a dedicated team of developers, testers and support executives for providing these services to our clients. We often create virtual development and user environments to simulate and provide solutions to challenging support and maintenance tasks.

Support for Ongoing Operations and Customer Support

StartWise Value Proposition

The customer base needs constant attention for installation, training, and support at various levels and time zones. While support costs need to managed and optimized, satisfied customers mean more business for our clients.

Trigent is capable of providing cost effective 24 x 7 technical support to your internal users, executives and administrators. Trigent does not provide support to end users on a large scale basis- call centers at specialized BPO operation are better suited to provide this service.

Services and Deliverables

Trigent provides data and voice connectivity for customer support and technical support. We work closely with clients in designing the processes, systems, SLA's specific to their needs. The support personnel have basic knowledge of software development and maintenance and have direct experiences of handling customer issues like training, support and troubleshooting. Support is provided on a 24 x 7 basis.

StartWise Services include:

• Level 1 support -Registration of support calls can be online or web based, depending on traffic or ticketed offline. For critical applications Trigent often places a resource at the client location to tackle and resolve time critical issues.
• Level 2 & Level 3 support - This response time is based on the project and specific customer requirements.