Global Delivery Model

Proven models customized as per your business needs

Optimize costs and achieve business goals with flexible engagement models

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Trigent Global Delivery Model

Trigent with its global delivery model provides "follow the sun" advantage to its customers. This delivery model allows you to focus on your core competencies; while we manage the technology operations with the help of an international team. By implementing standardized processes across our various locations, our clients are assured of predictable and consistently high levels of quality for every project in the Offshore Development Center (ODC). Setting up best in class IT infrastructure we provide our clients with the flexibility, security, and scalability to fully address their business needs.

Our experience in global delivery is honed by our experience since 1995 and is characterized by our flexible Engagement Models, the Offshore Development Center model used by 80% of our clients and the variety of Development Models we use in our engagements.

Advantages of Trigent's Global Delivery Model with its US operations and India based offshore development center:

  • Reduced risk
  • Round–the–clock productivity
  • Faster turn around
  • Significant cost benefits
  • Access to best practices

Engagement Models

Trigent provides the following models for flexible engagements with clients from its offshore software development center. These models are designed to address diverse requirements and build close relationships with clients, from project-based engagements to outsourced software development SaaS support. These models are proven to improve operational efficiencies and reduce costs through mature systems and processes built over a decade of serving customers.

Engagement Models
Time and Material

This model is best suited for projects where the scope, specifications, deliverables and implementation plans are not entirely defined when beginning the engagement or are expected to evolve throughout the engagement. This model provides clients with the desired flexibility to manage team sizes and costs as the project progresses in phases. In using this model, you can:

  • Ramp up and ramp down team size in synchronization with the market, project and release schedules
  • Adapt to evolving requirements
  • Get detailed visibility and control over the development process
Fixed Price

This model is suited for projects where the scope, requirements, and deliverables are clearly defined before the initiation of the project. In using this model, you can:

  • Limit scope variance, control costs and operate within a specified budget
  • Get clear visibility on timelines and milestones
  • Reduce your risk and have Trigent responsible for the project deliverable
  • Expect on time on budget deliveries provided there are no changes to the scope

Captive Development Centers or Offshore Development Centers (ODC) is comprises of Trigent's team of offshore consultants doing joint or outsourced work. Our team functions as an extension or replacement of your development team and offer you the benefits of:

  • Increased development bandwidth for meeting market and customer needs rapidly
  • Outsourced project management, establishment of best practices in development, maintenance, and support activities
  • Having a flexible team that builds knowledge regarding your application and products that you can leverage over a more extended period
  • Lower development and support costs

Captive Development Centers can be Hybrid or pure Offshore.

Hybrid Development Centers

Trigent operates an onsite - offshore hybrid team where a Trigent Business Consultant or Lead Architect works at your location, in close collaboration with your nominated Project Manager, over an extended period of time, and coordinates with the Trigent offshore team. The Hybrid model:

  • Reduces the time needed from your team to coordinate tasks and write business specifications
  • Allows you to extend your day and realize greater productivity and faster results
  • Helps you manage offshore and outsourced work quickly and easily since some tasks with tighter deadlines or that require close discussions with your team can be accomplished by the Trigent onsite consultant
Offshore Development Centers

Trigent operates an ODC for you where your team is offshore and works in close collaboration with your designated Project Manager. Trigent has proven communication models, infrastructure and best practices in the management of seamless outsourced or offshore software development. The ODC model has been perfected over the last 18 years by Trigent and:

  • Is the most frequently used model by Trigent's clients
  • Offers highest cost advantages and ROI to clients (about 30-45% reduction in cost on average over an 18-24 month period)
SaaS

Trigent offers specialized services in the SaaS arena. Trigent can develop, configure, manage, migrate, support, host and operate your SaaS application using its development team and Partner ecosystem. In the SaaS model of delivery:

  • Trigent will design, develop and migrate you to the desired functionality for your Software as a Service
  • Trigent will work with a PaaS (Platform as a Service) partner or your designated provider to host your application as a SaaS
  • Act as a business consultant and integrator to add new functionality from other SaaS vendors such as Web services, Web 2.0 or develop additional in-house functionality, to offer more value to your clients
  • Work with you to maximize your revenue model, offer customer satisfaction establish SLAs and manage change within your organization during the transition to SaaS
Outsourced

In the outsourced model, Trigent will work with you to manage your entire SaaS operation on an outsourced model. While you concentrate on strategy, marketing, sales, and customer satisfaction, Trigent can help you:

  • Develop and manage your SaaS software
  • Manage your PaaS hosting services provider
  • Manage business processes and day to day services operations in your company such as research, development, CRM, Tech Support, Billing and Accounts Receivable management

Offshore Development Center (ODC)

Trigent core services offers Business Analysis, Design, Architecture, Offshore Software Development, Integration, Maintenance, Support, Testing & QA, Helpdesk and Research Services for its customers using its ODC model.

Offshore Development Center (ODC)

Trigent helps companies establish, maintain and leverage their Offshore Development Center (ODC) initiatives at its CMM Level 4 center in Bangalore, India. An ODC is a captive pool of resources that work as an extension of your team. A Trigent ODC offers the following advantages:

  • Increases your bandwidth and capability in terms of development, maintenance, testing and support
  • Helps fill in specific skill gaps and obtain access to resources and technologies that are hard to find
  • Build best practices by leveraging Trigent's experiences across products, industries and technology
  • Converts your fixed costs into variable costs – you can scale the team up or down based on market and business needs
  • Establish a 24x7 operations leveraging India's extended time zone

Some of Trigent's ODC customers are Navistar, McCabe Software, Salary.com, eLaw and Honeywell.

Client communication at Trigent Software

Trigent has a Boston, MA based office and conducts sales, customer relationships, business analysis and front-end consulting onsite with its clients from its Boston, MA headquarters. Trigent offers a Hybrid model with onsite professional services in addition to its Captive ODC model. Onsite consultants act as business analysts, designers or architects in addition to helping in managing communications with the ODC team. Engagement management is also provided from our Boston operations to US based customers.

This hybrid model reduces risk for our clients and ensures seamless communication.

Customers derive added benefits from Trigent's ODC that they value, apart from the costs being one-third of their costs. Trigent provides management and infrastructure support to the client teams. This support framework is fine-tuned with experiences from 20 years of seamless offshore operations and is continuously refined using customer feedback. Specifically, Trigent provides support in the areas of:

  • Domain knowledge and client collaboration – Our ClientCentral solution offering for an end to end customer engagement management is built to add value to long term relationships and engagement
  • Quality Management Systems (QMS) and ISO 9001:2015 processes to ensure quality of your products and applications and engineering documentation
  • Project Management processes and metrics on project quality and performance
  • People management, HR initiatives to ensure team motivation and morale
  • Best in class infrastructure, hardware, software, communications, back up and security processes

Development Models

Trigent has developed products and applications for many software companies, eBusinesses, and Enterprises during 20+ years in operations. Trigent offers the experience, expertise and best of breed development models used in these projects to you. A brief description of some development models we follow for offshore software product development is presented below. Each model is fine tuned for a specific client engagement depending on the needs, time available and their documentation practices.

Software development models

Trigent utilizes the prototype model for projects that involve the development of new products, modules, and applications. This model is also used where documentation is limited, and functionality needs to be shown to work rapidly for prospective stakeholders. This model allows for rapid development and feedback by the prospective users of the system, thereby resulting in improved quality of requirements for the next and final versions of the development effort. This model:

  • Reduces cycle time
  • Gets user buy-in rapidly
  • Mandates client and user buy-in and collaboration at a higher level

Trigent has strong expertise in working with Agile development models in delivering successful projects. This model of development is suited for clients who have had prior experience with Agile development or are looking for less emphasis on documentation, high teamwork, collaboration and rapid results. A version of the Agile model frequently used involves 4-6 weeks of Sprint cycles and weekly Scrum meetings. Implementing an Agile model with Trigent helps you:

  • Develop products and applications rapidly with minimal documentation
  • Accommodate rapidly changing client needs, and requirement specifications
  • Involve your team with Trigent consultants in development quite intensively
  • Build a competent co-development team for building your products and applications with high visibility, tight budgets, and least overheads

Trigent utilizes an adaptation of the waterfall methodology called 4D Methodology. The 4D Methodology is Trigent's four-phase process for developing web-based applications, encompassing Discover, Design, Develop, and Deploy. Each phase in the 4D process represents a milestone that is used as a management checkpoint to review and approve progress, milestone deliverables, and quality.

  • Coordinate larger teams and projects in a logical, methodical manner
  • Manage costs and budgets with a planned schedule
  • Manage resource risks, technical risks and projects better
  • Have better documentation and plan projects through milestones and documents

This development model uses a combination of rapid cycles of iterative development and prototyping. Rapid cycles of prototypes and iterations yield new business requirements for each subsequent cycle. Trigent uses this model for products and applications that need high collaboration between stakeholders and the development teams for the evolution of a complex product. Trigent frequently uses its code generation tool, Coradigm in this development model to speed up development and manage business expectations. This model helps you:

  • Build complex solutions rapidly using highly collaborative teams
  • Reduce the need for detailed documentation early in the development cycle
  • Refine and validate features with stakeholders after each cycle or iteration