Retail

Retail

Omnichannel software enhances self-ordering experience for grocery and supermarket customers

Discover how our Omnichannel solution empowers millions of users across retail chains and supermarkets.

Customer experience is pivotal for retail

45%

in-store consumers turn to social platforms on their mobile device for buying decisions

58%

customers prefer a company that delivers a relevant customer experience

73%

consumers would expand their purchases if they had a superior customer experience

89%

customers stopped business with a company after a negative customer experience

Solutions for frictionless customer experience

Retailers who have adopted emerging technologies like Omnichannel experiences, digital payments, virtual shopping with AR/VR, AI-ML for personalized service delivery, IoT, Voice Services have been successful in attracting shoppers across demographics.

Customer expectations continue to evolve, and retailers need to be agile in recognizing the trends and respond to the opportunity. Technology is the key to enabling this agility.

Delight your customers with magical experiences

AI powered conversational chatbots

AI powered conversational chatbots

85% of customer interactions will be handled without human agents by 2021 – Chatbot’s life

Users demand round the clock connectivity, immediate resolution to concerns raised, updated information on the latest available product lines and more. AI powered chatbots make all of this possible. Keep your customers informed, engaged and interested while you stay tuned to their needs, demands and suggestions in real time. Elevate the standards of customer experience across channels using customized AI powered chatbots.

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Rich/Immersive experiences driven by AR/VR

Rich/Immersive experiences driven by AR/VR

The AR/VR market is expected to cross the $65 billion mark by 2024 – Digi-Capital

Augmented and virtual reality technology has opened doors to a whole new world of immersive experiences for the users digitally engaging with retail. AR/VR delivers life-like digital experiences on the device of choice, enabling users to experience fashion, accessories, and a host of other retail offerings from the location of their choice. Power life-like shopping experiences for your users using cutting edge AR/VR capabilities.

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Hybrid applications

Hybrid applications

37 out of the top 50 retail applications are Hybrid – Forbes

Experience being a quintessential differentiator for retailers, it becomes imperative for retail businesses to deliver a compelling experience for their wide audience. As the user base keeps evolving and growing so does their expectations in terms of experience. Hybrid apps enable retail businesses to deliver similar superior experiences, faster and across platforms. It also enables retailers to increase the pace of release cycles addressing user concerns, suggestions and improvements.

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Voice-Enabled Experiences

Voice-Enabled Experiences

Digital voice assistance are forecasted to reach 8.4 billion units by 2024 - Statista

Solutions like Siri, Alexa and Cortana have made users comfortable with voice interactivity. It provides a natural means for shoppers to search, discover and navigate the product catalog, specially for new users unfamiliar with mobile experiences. This requires retailers to integrate support for voice interactions, ensure product descriptions are adapted for audio and users can complete their purchase using voice commands or shortcuts.

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Flexible Cloud infrastructure

Flexible Cloud infrastructure

Cloud data centers will process 94% of workloads in 2021 - Cisco

In the highly transactional and customer-oriented retail industry, the back office is the engine room that ensures that the front of the shop operates efficiently and effectively. Retailers continue to invest in Cloud technologies, evolving to using Cloud Native applications and adopting a hybrid strategy that incorporates cloud and conventional processing models.

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Delighting customers

Clarks honeywell Branson Itochu The Dingley Press

Time to learn