Customers now expect real time updates on the status of their shipments, regardless of the different modes of transportation involved enroute to its destination. Trigent’s Multichannel CX enables companies to offer responsive Web Applications with complementary Mobile Apps that provide shippers with the latest info on the go.
The Multichannel CX Applications leverages current web and cloud tech to create a modern front-end experience. Data from multiple backend systems, including legacy platforms, is accessed via secure APIs and rendered via an integrated view. Trigent provides companies with an option to protect their current investments and still address customer expectations.