Their thorough understanding of our business and the ensuing solution helped us seamlessly transition from a digitally naive to a digitally transformed organization. The solution, not just improved efficiency, it also had a significant impact on business outcomes.
A customer-centric road infrastructure service provider powers digital transformation across the organization to rigorously serve all its customers.
The infrastructure company is recognized for its commitment to quality and road safety. Their business enables municipalities, federal, and state governing bodies and contractors across the United States to achieve top-quality road infrastructure that serves the public's dual purposes of safety and convenience. Their work scope encompasses vital components of road safety, including pavement markings and signage, traffic control operations, and sweeping services. These services are carried out by trained and certified personnel.
The company wanted to further its commitment to quality and raise the bar through transparent updates to its customers. With customers at the core of their digital transformation initiative, automation of business processes was a key enabler.
The company wanted to strengthen clients' trust who collaborate with their business to carry out infrastructural work across locations by providing unparalleled quality. Superior quality is one of the eminent reasons why the client has been a favorite among federal, state bodies, and contractors giving repeat business.
The client wanted to address and resolve hindrances that could pose a challenge to its growth and business objectives. It looked to streamline its processes with automation, to better control workforce and physical resources and deliver enhanced efficiency across projects.
Persona-centered Customer Experience is at the heart of Trigent’s solution approach. The business need and the UX varied for the construction worker, foreman, project supervisor, senior management, and the customer. An integrated, automated Cloud Application coupled with a multi-screen mobile experience was designed to suit each persona.
Trigent’s engagement with the client developed through an initial phase of advisory services that laid out an end-to-end plan for a cloud-based mobile solution. The comprehensive solution has proposed and implemented the following:
The solution sought to address some of the pressing challenges such as:
Trigent developed an application for both Android and iOS platforms for the field force and a web application for the managers to remotely manage.
The developers created a multi-platform native application for Android and iOS for maximum reach. Special emphasis was laid on the UX/UI of the application to ensure it was easy to use for all employee personas in the organization. The applications’ features:
The applications’ image capturing feature is used to capture the work order progress and share it with customers as updates. Legacy desktop applications were replaced with a cloud-based web application that is accessible anytime anywhere.
With a comprehensive field force management application, the product perfectly aligned with the business's commitment to enhance procedures and functioning to deliver the best quality infrastructural work.
The shift to Cloud infrastructure unlocked new capabilities for the client:
The client’s timely move with cloud-enabled mobility solutions resulted in significant positive returns for the organization and benefits for their customers.
A customer-centric road infrastructure service provider partnered with Trigent to design an integrated, automated Cloud Application coupled with a multi-screen mobile experience to suit each persona. Trigent’s Cloud Services Practice implemented a serverless solution on a public cloud infrastructure for the client. The organization’s timely move with cloud-enabled mobility solutions resulted in significant benefits for their customers.