Trigent ensured that our technology solution could drive greater customer loyalty, higher lifetime value, and long-term revenue, while reducing cost to serve.
JOOR is the leading online global fashion marketplace for wholesale buying. Based in New York City with offices across the US and Australia, JOOR connects contemporary fashion brands with retail boutiques. It is used by over 700 fashion brands and 30,000 retailers.
JOOR provides direct access to a brands' sales team and inventory availability so that boutiques have real time access to buying information. It makes the process easier and faster by enabling brands and retailers to drive incremental revenue, cut costs, improve their customer experience and analyze performance through data driven analytics.
The client needed an application which would address all the above challenges and ensure that existing and new customers would not be inconvenienced by inaccurate information, hindered by technology and benefit from a great experience across devices.
Trigent's architects and developers revamped the legacy application, creating an integration layer which allowed members (members and retailers) to update their requirements directly onto the system. The next generation web application empowered the client's customers to update information in real time, manage orders and validate data. The web application was also enhanced for mobility and could be used across devices.
The tightly integrated application was tested thoroughly and powerful rule-set ensured that import errors were reduced to nil.
Retail & E-Commerce