Trigent's QAT service has ensured that we are always at the forefront of quality and performance. Their continuous support has helped our products gain widespread appreciation and acceptance, ensuring steady growth for our healthcare offerings.
Powered by its Next-Gen consumer digital health platform, the client enables users to access best available care options available as per their employers' insurance cover. Users get guided well-being programs and coaching apps for health goals, all in a single web or mobile application.
The HIPAA-compliant platform encourages consumers to take control of their health. It gives consumers the support and tools they need to manage their health and well-being better. Users are guided to the best-suited health care provider in their vicinity. It enables customers to select the most appropriate insurance plan to cover personal and family needs. Their learning and coaching apps keep motivation levels high among users through loyalty and rewards initiatives.
Healthcare is a complex domain. The client's focus is to make healthcare choices simple and accessible for the consumer, sustain engagement with personalized recommendations, rewards, coaching, tools, community, and content.
The client's strategy was to launch a new platform that provided a unified view on the Web and on the Mobile. It combined 4 separate products, each designed for specific healthcare activity into an integrated, personalized experience across all products. This new platform allowed consumers to:
Sustaining the quality of experience and personalized data, while integrating the four products into one experience was an essential requirement. Our challenge was to implement a continuous quality process for the client that ensured quality within the individual products and also ensure accuracy and quality within the unified experience. Any change or update in one, should trigger checks in all related components of the combined product.
Setup a purpose-built QA ODC with domain and functional experts, aligned to the 4 service offerings and with the unified platform. This approach allowed for testers to be vertically aligned yet be functionally integrated. It also enabled seamless interactions across product teams & geographic locations.
The client team partnered with Trigent for ensuring continuous quality assurance. Trigent's domain experience allowed the combined team to devise a Testing Strategy that ensured the integrity of the individual products and across the products to realize the unified experience.
Trigent designed a Continuous End-to-end Testing approach for each individual product and the integrated service experience. Quality aspects that the service covered included validating:
Defect Escape Ratio (DER) and Test Efficiency (% Coverage) were established as quantitative measures of the project Quality.
The following steps were taken to simplify the QA effort for each individual product and across the integrated service experience:
Some elements of the clients' services employed repeated testing tasks that were laborious, time consuming and error prone. Trigent designed and automated a testing solution framework that reduced the test cycle time from 8+ weeks to under 3 days.
Trigent's test automation framework dramatically improved QA efficiency. This resulted in 91% of production test cases being automated. Additionally, production test cases were reduced by 44% from 37 to 21 automated test cases.
The purpose-built QA ODC that mapped directly to the client's internal structure and processes enabled them to maintain a very tight control of the quality process across all stages of the product development lifecycle. Tracking the DER metric ensured that teams worked to meet and exceed market benchmarks for quality, rather than relative internal measures.
The direct market impact included: