Trigent has become a very integral part of our Salesforce build team. The team learned our product pretty quickly, and that was quite impressive because this is probably one of the most complex builds. Their teams' ability to comprehend without us giving an enormous amount of time to learn was incredible.
The client is an international, anti-slavery organization focused on human rights and law enforcement agency. The global organization works to combat sex trafficking, slavery, child abuse, cybersex trafficking, and forced labor to save victims, deter criminals, and decrease violence.
The client used a combination of custom applications and multiple SaaS platforms for fundraising, case management, investigations, and collaboration amongst employees across Africa, Latin America, India, South East Asia, and Europe. The implementations in these systems varied by country and project; the data was owned and maintained by individual program units and had a complex structure. This posed a massive challenge in the exchange of information across programs and global incident management efforts. For seamless collaboration and better data quality for improved decision making, the client wanted an integrated portal with advanced customization, so they migrated to Salesforce CRM.
The initial phase of transforming about 130 business processes took about a year. There were over 35 high-impact processes and contained complex business rules & workflows, with limited decentralization. The initial phase needed to provide quantified, undeniable data for program measures and evaluation.
Trigent was tasked with testing and performing overall QA efforts to ensure the implemented business processes work reliably and accurately across 21 countries. Therefore the first step was for Trigent to go beyond technology and deeply understand the client’s business processes and programs. This step was decisive in their choice of Trigent to help manage the new standardized processes and thoroughly test their Salesforce instances to align with their transformational goals.
Trigent analyzed the business risk associated with the specific systems being migrated to Salesforce and prepared a testing methodology. As a result, the team ensured compatibility of the new/upgraded application with different field office practices, and the data flow between various business functions did not break under any condition.
The team used Dell Boomi to securely transform sensitive data from the legacy application, eliminating manual data entry. Salesforce.org was customized, existing business rules, processes, and data were migrated. Salesforce Sales Cloud and Service Cloud were used to facilitate customer relationship management to provide a 360-degree view of the victims and criminal cases.
Trigent followed an Agile Testing process with different levels of testing conducted (Unit testing, Functional testing, Regression, and Integration testing) to improve overall coverage.
Due to the adequate QA efforts:
An international NGO focused on human rights, and law enforcement moved to the Salesforce platform as part of its digital transformation. Because of clients’ unique work, the implementation needed a high level of customization and several custom modules. Trigent performed the QA on this significant project that lasted over a year. Our in-depth experience in Salesforce and regression testing increased test coverage to 90%. The organization benefited from a 10-30% increase in productivity, over 10% gain in institutional donations, and the ability to bring judicial actions through undeniable data.