End-to-end agile testing helps an international human rights agency save testing efforts by 70%

Trigent has become a very integral part of our Salesforce build team. The team learned our product pretty quickly, and that was quite impressive because this is probably one of the most complex builds. Their teams' ability to comprehend without us giving an enormous amount of time to learn was incredible.

About the client

The client is an international, anti-slavery organization focused on human rights and law enforcement agency. The global organization works to combat sex trafficking, slavery, child abuse, cybersex trafficking, and forced labor to save victims, deter criminals, and decrease violence.

Business challenge

The client used a combination of custom applications and multiple SaaS platforms for fundraising, case management, investigations, and collaboration amongst employees across Africa, Latin America, India, South East Asia, and Europe. The implementations in these systems varied by country and project; the data was owned and maintained by individual program units and had a complex structure. This posed a massive challenge in the exchange of information across programs and global incident management efforts. For seamless collaboration and better data quality for improved decision making, the client wanted an integrated portal with advanced customization, so they migrated to Salesforce CRM.

The initial phase of transforming about 130 business processes took about a year. There were over 35 high-impact processes and contained complex business rules & workflows, with limited decentralization. The initial phase needed to provide quantified, undeniable data for program measures and evaluation.

Trigent solution

Trigent was tasked with testing and performing overall QA efforts to ensure the implemented business processes work reliably and accurately across 21 countries. Therefore the first step was for Trigent to go beyond technology and deeply understand the client’s business processes and programs. This step was decisive in their choice of Trigent to help manage the new standardized processes and thoroughly test their Salesforce instances to align with their transformational goals.

Trigent analyzed the business risk associated with the specific systems being migrated to Salesforce and prepared a testing methodology. As a result, the team ensured compatibility of the new/upgraded application with different field office practices, and the data flow between various business functions did not break under any condition.

The team used Dell Boomi to securely transform sensitive data from the legacy application, eliminating manual data entry. Salesforce.org was customized, existing business rules, processes, and data were migrated. Salesforce Sales Cloud and Service Cloud were used to facilitate customer relationship management to provide a 360-degree view of the victims and criminal cases.

Trigent followed an Agile Testing process with different levels of testing conducted (Unit testing, Functional testing, Regression, and Integration testing) to improve overall coverage.

• The team built a suite of regression tests to ensure that applications were developed rapidly and with high quality.
• As part of UAT, security level and object/field-level validation were done to validate that users are added to the appropriate profiles with user roles, sharing rules, and field-level security. Also, the team ensured that data mapping is implemented correctly before data loading.
• As part of functional/integration testing, the team identified potential roadblocks, ensured data consistency, and checked data duplicity. Role/user-based testing was conducted to ensure compatibility with organizational profile policies.
• For integrated 3rd party applications- cross-browser compatibility QA and testing and API testing were done.

Client benefits

Due to the adequate QA efforts:

• Dashboard with reliable data was updated in real-time and made available to all
• Standardized labels across Programs & Projects allowed for seamless data exchange
• Reduction in the regression testing time was observed by over 70%
• Test coverage prioritized all critical flows across 1500+ test cases
• There was an increase in productivity for all internal users