The team was able to understand our application quickly and deliver exactly what was required. They are an organized team who get the job done.
A public limited American company that operates as an online marketplace for pet care services, including pet sitting, boarding, and walking. The company believes that everyone deserves the unconditional love of a pet, and its mission is to make it easier for all to experience that love.
Founded in 2011, the company’s mobile and web application connects dog and cat parents with a network of pet caregivers in neighborhoods across the US, Canada, UK, and Europe. They empower a community of trusted pet caregivers to run their businesses with the tools and security of a global company to support them.
The application allows pet parents to search for booking and tracking services for pets.
The key features of the application are —
The global pet care market was USD 232 billion in 2020 and is expected to grow over 6.1% CAGR between 2021 and 2027. Trust and customer experience are paramount in this industry as pet owners treat their pets like family.
To provide a superior customer experience, it is essential to have a consistent omnichannel user interface and user experience (UI/UX) on both mobile and web applications. The company aspired to enhance its application features by leveraging new-age technologies to gain customer loyalty and increase market share.
In addition to functional CX enhancements, the application needed to:
To enhance their QA capabilities, augment their team with specialist skills, and reduce the application’s time-to-market without compromising product quality, the company partnered with Trigent. Trigent ensured that all features of the application were comprehensively tested and devoid of regression issues.
Based on the company’s specific requirements, Trigent’s testing team defined the overall test strategy, the core elements of which were:
Zephyr was leveraged for the test case Management
The team focused on the following key essentials to achieve superior customer experience (CX).
Functional testing was done by designing extensive combinations and edge/hand-off scenarios to ensure maximum coverage of the application features. Based on the understanding of the application functionality, Trigent enhanced the existing release test plan for complete regression coverage.
To ensure accessibility compliance to meet the needs of differently-abled, the team performed a detailed Accessibility assessment of the web and mobile application for A & AA conformance (WCAG 2.1 guidelines).
Trigent’s team went beyond the regular scope of testing and assessed the feasibility of the features as well as provided proactive feedback. The team provided feedback to make notification and error functionalities as well as labels accessibility compliant under test.
The testing efforts enabled the company to:
The company aspired to enhance its application features by leveraging new-age technologies to gain customer loyalty and increase market share. The company partnered with Trigent to enhance its QA capabilities, augment the team with specialist skills, and reduce the application’s time-to-market whilst not compromising on the product quality. Trigent ensured that all features of the application were comprehensively tested and devoid of regression issues.