IT Service Desk

Delivering availability and performance - 24x7 / 365 days

No more sleepless nights over little or no IT support.

Service Desk to deliver next-gen employee experience with a proactive and intelligent event, request, and incident management

Life or work without high performing network or applications is unimaginable in today’s day and age. Therefore, it is very frustrating whenever one is unable to access a system or application. Don’t let this happen to you.

Trigent’s proactive and intelligent service desk provides 24x7 support to ensure your employees enjoy seamless access to corporate network and applications from anywhere, anytime. We monitor and raise tickets based on the degradation of service, leading to a reduction in the volume of tickets flowing into the desk.

First Call Resolution
24/7x365
Weekends
After Hours
Resource ramp - up/down

Challenges

Many IT managers have sleepless nights due to their team's inability to support:

  • Globalization of businesses
  • The prominence of cloud-based enterprise mobility management
  • Rising workforce decentralization
  • Increasing use of productivity applications
  • Wide range of applications and devices
  • Network and server infrastructure troubleshooting
  • Growing volume of tickets, ticket prioritization
  • Shorter SLA timeframes

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Service Desk – Plan & Offering

Our services offer the flexibility to meet your needs and your budget. If not 24x7, we provide support for weekends and after-hours. Our service desk plans include:

Fully Dedicated Service Desk

We provide help desk agents that are fully dedicated to your business and provide a 100% seamless environment for your end-users.

Shared Service Desk

Provides full-time coverage at cost savings. The resources are shared among other clients, and still providing seamless services for your team.

IT Service request fulfillment process

Provide support for remote, physical or virtual server instances physically located at client site or in branch offices.

Build, standardize and simplify next-gen network infrastructure to ensure high reliability, availability, performance, and cyber resilience - an always on, always available network.

Enforce appropriate security policies and assists with any security exceptions or incidents that may occur.

Provide employees the seamless, intuitive and personalized experiences that they experience on their devices and applications. Increase workforce productivity and efficiency by designing and deploying secure digital workspaces in hours, not weeks.

Partner with us to enable your employees to work from anywhere.

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Benefits

  • Increased operational efficiency of IT support by 40%.
  • Accelerate IT troubleshooting and provide remote support.
  • Simplify and streamline ticket management.
  • Improve help desk performance and customer satisfaction.
  • Lower time to resolution of service requests.
  • Reduce the impact of IT incidents in a timely manner.

3 Tier Operation Center

3 Tier Operation Center

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