IT Service Desk
Delivering availability and performance - 24x7 / 365 days
No more sleepless nights over little or no IT support.
Start your free trial today
Service Desk to deliver next-gen employee experience with a proactive and intelligent event, request, and incident management
Life or work without high performing network or applications is unimaginable in today’s day and age. Therefore, it is very frustrating whenever one is unable to access a system or application. Don’t let this happen to you.
Trigent’s proactive and intelligent service desk provides 24x7 support to ensure your employees enjoy seamless access to corporate network and applications from anywhere, anytime. We monitor and raise tickets based on the degradation of service, leading to a reduction in the volume of tickets flowing into the desk.
First Call Resolution
24/7x365
Weekends
After Hours
Resource ramp - up/down
Challenges
Many IT managers have sleepless nights due to their team's inability to support:
- Globalization of businesses
- The prominence of cloud-based enterprise mobility management
- Rising workforce decentralization
- Increasing use of productivity applications
- Wide range of applications and devices
- Network and server infrastructure troubleshooting
- Growing volume of tickets, ticket prioritization
- Shorter SLA timeframes
Start your 10 day free trial period now.
Sign-up NowService Desk - Plan & Offering
Fully Dedicated Service Desk
We provide help desk agents that are fully dedicated to your business and provide a 100% seamless environment for your end-users.
Shared Service Desk
Provides full-time coverage at cost savings. The resources are shared among other clients, and still providing seamless services for your team.
Provide support for remote, physical or virtual server instances physically located at client site or in branch offices.
- Systems Management Services
- Incident and Performance Monitoring
- Incident and Performance Reporting
- Incident Management
- Patch Management
- Vulnerability Scanning
- Identity Access Management
- AD Management
- Storage Management
- Virtualization
Build, standardize and simplify next-gen network infrastructure to ensure high reliability, availability, performance, and cyber resilience - an always on, always available network.
- Network Monitoring
- VLAN Management
Enforce appropriate security policies and assists with any security exceptions or incidents that may occur.
- Operational Management
- Security Incident Management
- Root cause analysis
- Log correlations
- Periodic reporting
Provide employees the seamless, intuitive and personalized experiences that they experience on their devices and applications. Increase workforce productivity and efficiency by designing and deploying secure digital workspaces in hours, not weeks.
- Asset Management Services
- Desktop and Application Virtualization
- End user application assistance
- Systems/VM backup
- Data restore
- Periodic Failover testing
Provide support for remote, physical or virtual server instances physically located at client site or in branch offices.
- Systems Management Services
- Incident and Performance Monitoring
- Incident and Performance Reporting
- Incident Management
- Patch Management
- Vulnerability Scanning
- Identity Access Management
- AD Management
- Storage Management
- Virtualization
Build, standardize and simplify next-gen network infrastructure to ensure high reliability, availability, performance, and cyber resilience - an always on, always available network.
- Network Monitoring
- VLAN Management
Enforce appropriate security policies and assists with any security exceptions or incidents that may occur.
- Operational Management
- Security Incident Management
- Root cause analysis
- Log correlations
- Periodic reporting
Provide employees the seamless, intuitive and personalized experiences that they experience on their devices and applications. Increase workforce productivity and efficiency by designing and deploying secure digital workspaces in hours, not weeks.
- Asset Management Services
- Desktop and Application Virtualization
- End user application assistance
- Systems/VM backup
- Data restore
- Periodic Failover testing
Partner with us to enable your employees to work from anywhere.
Contact us nowBenefits
- Increased operational efficiency of IT support by 40%.
- Simplify and streamline ticket management.
- Lower time to resolution of service requests.
- Accelerate IT troubleshooting and provide remote support.
- Improve help desk performance and customer satisfaction.
- Reduce the impact of IT incidents in a timely manner.
3 Tier Operation Center
