Virtual command center

Gain control and go beyond fire-fighting to ensure high availability and performance of critical IT infrastructure - 24x7/365 days

Life or work without a high performing network or applications is unimaginable in today's day and age. Therefore, it is very frustrating whenever one is unable to access a system or application. Don't let this happen to your business.

Trigent's virtual command center solution provides proactive and intelligent 24x7 management of your IT infrastructure. We ensure your business-critical IT infrastructure's high availability and performance so that your employees enjoy seamless access to them at all times from anywhere.

VCC solution does proactive monitoring to ensure that tickets are automatically raised based on the degradation of service, leading to a reduction in the volume of tickets flowing into the desk. You get even more value with VCC solution as our innovative & flexible pricing is based on the number of desktops and servers that require support, thus optimizing your operational cost.

Challenges

Many IT managers have sleepless nights due to their team's inability to support:

• Globalization of businesses
• Rising workforce decentralization
• Prominence of cloud-based enterprise mobility management
• Increasing use of productivity applications
• Wide range of applications and devices
• Network and server infrastructure troubleshooting
• Growing volume of tickets, ticket prioritization
• Shorter SLA timeframes