Virtual Command Center

Automated and proactive monitoring of IT infrastructure

Ensure business continuity at affordable pay-per-use pricing

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Gain control and go beyond fire-fighting to ensure high availability and performance of critical IT infrastructure - 24x7/365 days

Life or work without a high performing network or applications is unimaginable in today's day and age. Therefore, it is very frustrating whenever one is unable to access a system or application. Don't let this happen to your business.

Trigent's virtual command center solution provides proactive and intelligent 24x7 management of your IT infrastructure. We ensure your business-critical IT infrastructure's high availability and performance so that your employees enjoy seamless access to them at all times from anywhere.

VCC solution does proactive monitoring to ensure that tickets are automatically raised based on the degradation of service, leading to a reduction in the volume of tickets flowing into the desk. You get even more value with VCC solution as our innovative & flexible pricing is based on the number of desktops and servers that require support, thus optimizing your operational cost.

Challenges

Many IT managers have sleepless nights due to their team's inability to support:

  • Globalization of businesses
  • Rising workforce decentralization
  • Prominence of cloud-based enterprise mobility management
  • Increasing use of productivity applications
  • Wide range of applications and devices
  • Network and server infrastructure troubleshooting
  • Growing volume of tickets, ticket prioritization
  • Shorter SLA timeframes

Built to supercharge your IT Infrastructure

Best practice ITSM workflows
Powerful integrations with IT management apps
Smart automation
Extensive reporting capabilities
Security

$1,290 per month to start a basic VCC solution.

Flexible VCC plans for your IT needs

Our services offer the flexibility to meet your needs and your budget. If not 24x7, we provide support for weekends and after-hours. Add-ons enable you to customize the Service offering as per your specific requirements. Proactive optimization of the IT infrastructure ensures efficient utilization of your IT resources.

Standard

  • Service Availability & Notification
  • Cloud Infrastructure Monitoring
  • Servers, OS Monitoring
  • Security Monitoring and Reporting
  • End User Client Monitoring
  • Desktop Operations Support
  • L1 Service Desk - Trouble Shooting
  • Incident & Event Management
  • Request Fulfillment
  • Notification and escalation

Gold

All Standard Services +
  • L2 Escalation - Bug fix, fault resolution
  • Configuration & Patch Updates
  • Cost Optimization of Cloud Instances
  • Virtualization
  • Access management
  • Security measures for Desktops & Cloud
  • Server & Desktop Backup Management
  • Remote Access & Resolution
  • Proactive Infra Optimization

Platinum

All Gold Services +
  • Application Moniotoring on Servers
  • Service Availability & Management
  • DB Monitoring & Management
  • Application Management
  • Performance Management
  • Architecture solutions for scale and performance

VCC service plans are available on

Fully Dedicated VCC Service

We provide help desk agents that are fully dedicated to your business and provide a 100% seamless environment for your end-users.

Shared VCC Service

Provides full-time coverage at cost savings. The resources are shared among other clients, and still providing seamless services for your team.

We fix it before you see it.

Tools & technology capabilities

VCC Stack

Benefits

  • Increased operational efficiency of IT support by 40%
  • Simplify and streamline ticket management
  • Lower time to resolution of service requests
  • Accelerate IT troubleshooting and provide remote support
  • Improve help desk performance and customer satisfaction
  • Reduce the impact of IT incidents in a timely manner
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