Customer Experience Testing

Customer Experience Testing

Cutting-edge digital assurance with advanced tools for your products and services

Tune in to what your customers are precisely experiencing at every point in time with our Connected Experience centric testing of products and services. Our in-depth QA expertise ensures that the application functions flawlessly at every micro-experience as intended to improve customer engagement, conversion, and satisfaction. Reduce the cycle time influencing favorable customer-centric decisions and enhance the customer satisfaction scores consistently. Accelerate development velocity and quality deliverance to optimize all aspects of interactions between people, processes, and systems.

Testing is not just about functionality anymore. Ensure an exceptional experience for your customers at every touchpoint.

Our User Experience Testing Services

End-to-End Testing

End-to-End Functional Testing

Maximize test coverage and speed to market with our unified functional testing services for quality assurance. We make sure that all your applications function exactly as your customers want them all the time! Deliver a seamless connected experience at speed and scale with an integrated strategy to manual and automated testing. The risks of releasing a new product without rigorous quality assurance have significant implications now due to the ever-changing demands of users. We help you deliver customer delight and higher retention rates by working with expert testers who consistently determine accurate functionality for every predetermined requirement.

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Highly impressed with the diligence and fastidious execution of our requirements by Trigent’s expert QA team resulting in a successful partnership.
— Securly
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Functional Testing Benefits

Fewer defects: Cost-saving due to shift-left approach that facilitates faster defect discovery and resolution
State of the art simulation methodologies: Testing in simulated environments that closely resemble real conditions as we ensure the reliability and stability of the applications
On-time application/product delivery: Ambiguity detection is done in the requirements and assessment stage itself
Improved traceability: traceability matrix provisioned for bi-directional tracing
Effective testing metrics: Prompt access to decision-influencing data due to comprehensive test metrics, including unit testing metrics, process quality metrics, testing productivity metrics
Reporting: Periodical reports with detailed analysis of test progress metrics and actionable insights
Mobile Testing

Mobile Testing

Instantly leverage our test optimization expertise and deep cross-browser testing experience for applications to build flawless connected mobile experiences. Our experienced testers test your mobile app end-to-end through the SDLC process adhering to continuous integration and continuous deployment practices. We ensure to cover the app's complete gamut, front-end testing, backend API testing, and security testing. An end-to-end testing practice that makes sure that all critical functionalities behave and respond as expected.

Our team of experienced testers identified to have an escaped defect ratio average better than the industry average, clearly emphasizing the attention to detail and strict adherence to set protocols while carrying out mobile testing.

Mobile Testing Benefits

Automation Complements Manual Testing: Operational transformation through intelligent automation, using cognitive capabilities for a life cycle approach to quality
Faster Development: Technology transformation to cover the entire digital technology stack to ensure innovation without disruption to the existing technology stack
Enhanced Customer Experience: Customer experience transformation with quality solutions that focus on performance, security, and usability
Cloud Applications Testing

Cloud Applications Testing

Adopt our comprehensive Cloud-based testing framework for successful cloud implementations as we ensure the best approach for all your unique challenges related to data security, privacy, integration, and application performance. We’re dedicated to making it work for you efficiently, accurately, and cost-effectively with better risk management, more automation, shift-left-based improvements, and insightful analytics. Increase your enterprises’ ability to reduce time-to-market drastically, eliminate upfront costs and ensure constant service availability to create a successful connected experience unique to your customers.

Cloud Applications Testing Benefits

Improved Scalability: Effective utilization of resources based on custom business requirements and improvements
Cost efficiency: Test capabilities and tools readily with no need to purchase, maintain, and upgrade hardware/software.
Readily available and configured test environment: Preconfigured testing environments to achieve the best possible results
Comprehensive and trusted methodologies: Our Cloud-based testing provides you with all these devices and configurations
API/Interface Testing

API/Interface Testing

Achieve superior software reliability and security with our robust API and interface testing solutions. Our team, with knowledge in Agile & DevOps processes and expertise in REST APIs and SOAP web services, with JSON or XML payloads across a wide variety of protocols, ensures the best testing outcomes to enable an omnichannel customer experience. Additionally, they leverage popular tools like ReadyAPI, Karate, Postman, RestAssured to automate and improve coverage of the tests. Explore a time and cost-effective approach with us, integrated with API test automation that facilitates no-code or low code options, accelerating development workflow while eliminating possible vulnerabilities.

Stellar performance by Trigent team in meeting our expectations of timeliness, professionalism and application testing expertise
— Rally Health
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API/Interface Testing Benefits

Save Time: Our methodologies let you use your productive time for enhancing your business, while our API testing saves time and cost
No programming required: Our API testing exchanges of data using XML or JASON and does not demand too much technical knowledge
Earlier identification of the bugs: Leads to Increased productivity of the application and saves time and money

Customer Success Stories

branson
coca-cola
sears
clarks
honeywell
kaplan
Rally
Invitae
Newforma
unifirst
The New England Center for Children
socotra
sony-music
rover
brandies
natixis
preveil
armorblox
securly
QSR

Is your end-to-end experience meeting customer demands? Let’s find out.

Industry Insights