The transition from testing applications to testing customer experiences
When an application/service is deployed or changed, the customer's perception and experience with the end-to-end process is what makes or breaks the success of the release. In a digital world, the customer's journey touches many complex bits of technology, all working together. This is across the multiple channels that the customer adopts to interact with the product or service.
Trigent's team of experts helped us run end to end business process led testing services that took into account pre-launch preparedness, operational readiness and the experience across key customer touchpoints to help identify friction not only in the application, but supporting processes as well
— Director QA, Healthcare ISV
Trigent’s Customer Experience (CX) testing identifies areas of poor service that typically come from a combination of systems & processes. It is this holistic view that can assure customer experience.
We focus on:
Our approach to understanding the customer experience rests on answering some of these questions: